Frequently Asked Questions
This Agreement was last modified on 18th September 2024
Shipping Information
What Shipping Methods Are Available?
- Local Delivery (Harare): Free delivery within Harare for all orders.
- Regional Shipping (SADC): Reliable regional shipping across the SADC region, with competitive rates.
- International Shipping: We partner with trusted global couriers for deliveries beyond SADC, ensuring secure and timely arrival.
For customized shipping solutions, we also offer tailored logistics plans to meet your specific needs.
How Long Will it Take To Get My Package?
The delivery time for your package depends on your location and the selected shipping method:
– Harare: Free local deliveries within Harare are typically completed within 24 to 48 hours.
– Regional (SADC): For orders within the SADC region, delivery usually takes between 3 to 7 business days.
– International: Global shipments may take 7 to 14 business days, depending on customs and destination.
For urgent or customized deliveries, we can arrange expedited shipping to meet your needs.
How Do I Track My Order?
You can easily track your order with Frog Cables by following these steps:
1. Check Your Email: Once your order is dispatched, you’ll receive a confirmation email with a tracking number.
2. Visit Our Website: Go to our website and click on the “Track Your Order” link.
3. Enter Tracking Number: Input the tracking number provided in the email to get real-time updates on the status of your shipment.
For any issues, feel free to reach out to our customer support team, available 24/7 for assistance.
Do I Need A Account To Place Order?
No, you don’t need an account to place an order at Frog Cables. You can check out as a guest. However, creating an account allows you to track your orders easily, view your order history, and enjoy a faster checkout experience for future purchases.
FAQ Second Version
What Shipping Methods Are Available?
- Local Delivery (Harare): Free delivery within Harare for all orders.
- Regional Shipping (SADC): Reliable regional shipping across the SADC region, with competitive rates.
- International Shipping: We partner with trusted global couriers for deliveries beyond SADC, ensuring secure and timely arrival.
For customized shipping solutions, we also offer tailored logistics plans to meet your specific needs.
How Long Will it Take To Get My Package?
The delivery time for your package depends on your location and the selected shipping method:
– Harare: Free local deliveries within Harare are typically completed within 24 to 48 hours.
– Regional (SADC): For orders within the SADC region, delivery usually takes between 3 to 7 business days.
– International: Global shipments may take 7 to 14 business days, depending on customs and destination.
For urgent or customized deliveries, we can arrange expedited shipping to meet your needs.
How Do I Track My Order?
You can easily track your order with Frog Cables by following these steps:
1. Check Your Email: Once your order is dispatched, you’ll receive a confirmation email with a tracking number.
2. Visit Our Website: Go to our website and click on the “Track Your Order” link.
3. Enter Tracking Number: Input the tracking number provided in the email to get real-time updates on the status of your shipment.
For any issues, feel free to reach out to our customer support team, available 24/7 for assistance.
How Do I Place an Order?
Placing an order with Frog Cables is quick and easy! Here’s how:
1. Visit Our Website: Browse our wide range of products at [www.frogcables.co.zw](http://www.frogcables.co.zw).
2. Select Your Products: Add your desired cables or accessories to the cart.
3. Proceed to Checkout: Review your cart and proceed to the checkout page.
4. Provide Details: Enter your shipping and payment information.
5. Confirm Order: Review your order and click “Place Order” to confirm.
Alternatively, you can place an order by calling us directly at 0775 220 892 or emailing sales@frogcables.co.zw. We’re here to assist!
How Should I to Contact if I Have Any Queries?
If you have any queries, feel free to contact our customer support team 24/7 via:
– Phone: 0732 202 202
– Email: sales@frogcables.co.zw
– Live Chat: Available on our website for instant assistance via Whatsapp.
We’re always here to help!
Do I Need an Account to Place an Order?
No, you don’t need an account to place an order at Frog Cables. You can check out as a guest. However, creating an account allows you to track your orders easily, view your order history, and enjoy a faster checkout experience for future purchases.