A collection of common questions that tend to be asked regularly.
Frequently Asked Questions
Bank Details
USD FOREIGN CURRENCY ACCOUNTS
Bank: Stanbic Bank Zimbabwe Limited
Branch: Parklane
Acc. #:9140003530948
Swift Code: SBICZWHX
Acc. Type: NOSTRO Domestic (FCA) USD
Bank: Standard Chartered Bank Zimbabwe Limited
Branch: Borrowdale
Branch Code: 5128
Acc.#: 8740431520200
Acc. Type: FCA
Swift Code: SCBLZWHXXXX
LOCAL BANKS (ZWL)
Bank: Stanbic Bank Zimbabwe Limited
Branch: Parklane
Acc.#: 9140001741925
Bank: Standard Chartered Bank Zimbabwe Limited
Branch: Borrowdale
Branch Code: 5128
Acc. #: 0100231520200
I have forgotten my password, now what?
Lost your password? Not to worry, go to Frog Online on the menu and Select My Account” and click on the “Lost your password”. Or Simply click here -> Lost your password?
Please enter your username or email address. You will receive a link to create a new password via email.
I have forgotten my username, now what?
Not to worry, go to Frog Online on the menu and Select My Account” and click on the “Lost your password”. Or Simply click here -> Lost your password?
Please enter your email address. You will receive a link to create a new password via email.
What methods of payment are accepted?
DIRECT DEPOSIT
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
PAYPAL
CASH ON DELIVERY
VISA CARD
MASTERCARD
VPAYMENTS
ECOCASH
TELECASH
ONE MONEY
Why don't you ship to my country?
Here at Frog Cables we only work & operate with perfection. Since we are new on the e-commerce market, we want to perfect the Zimbabwean market before we pursue our ambitions of making Frog Cables a global offering. Everything from delivery, to returns, to customer service must all meet our incredibly high standards before we operate internationally.
How long will it take for my items to arrive?
Standard Shipping Times
We take the utmost care when despatching all orders through a safe, secure and reliable Logistical Network.
Please see our shipping policy for full details on standard times and locations covered. If you’re not on the list don’t worry we can still get orders out to you outside the standard times
Are There Cutting Fees?
We do not charge cutting fees – Customer cut lengths are available for most of our cable range.
We encourage purchasing our cable in 100M & 500M drums as this reduces time to supply cable & drums are priced at a more competetive price.
Where We Deliver - Same day Dispatch.
If you need to meet an urgent timeline, or want your delivery at a specific time or day, you can trust Frog Cables as a reliable partner for all your cable & accessories requirements.
We offer free delivery within Harare for orders over USD$500.00. For orders outside Harare we have partnerships with trusted freight companies that allow us to deliver Nationwide, as well as deliver directly to site. Call our technical staff for more assistance.
Please Note: For large orders it is highly recommend that a forklift is available at both the pickup and drop off locations due to the heavy weight of cable drums. If forklifts are unavailable, this usually results in a higher logistic cost bared by the purchasing party.
Can I change my delivery address?
In the event that you have selected the wrong delivery address, please contact us immediately. Things we will need:
- Order number
- Email address used to make the transaction
- Full name
We will try our best to get this actioned, when possible. Please note, as we try and dispatch all orders quickly and efficiently, this request may not be possible.
Is it free to return my order?
Free Harare Returns
For all Harare customers it is free to return your Frog Cables order. Please click HERE and follow the instructions to return your Frog Cables order.
Other Returns
For all customers based outside of the Harare we recommend returning your order via your local carrier service at a basic rate. You will be liable for the full cost of return.
Important
For all returns, please keep your proof of postage receipt/ invoice.
The product(s) I would like is out of stock
Occasionally, a product you’ve requested won’t be available, however, don’t worry, we have deliveries arriving weekly, so you won’t be waiting long.
Want to be notified when we are back in stock?
If the product you’re looking for isn’t currently available, we can notify you when it’s back in stock. Click the heart button to “Add to Wishlist” & don’t forget to subscribe to our newsletter. It’s that simple!
Keep an eye on your inbox – we’ll send you an email to let you know when your product is back in stock.
I still haven't received my order?
What does your tracking information say?
Please check the information sent to your email to track your order
All orders should be received within 1-10 working days from when your order was placed (Please see Shipping Policy) and depending on the shipping service you paid for. If for any reason your delivery has surpassed this time frame then please contact us immediately so we can assist you.
I have received the wrong item?
We can only sincerely apologise if you have received the wrong product from Frog Cables.
Please contact us and we will be on hand to get this resolved for you. Information we will need:
- Order number
- Which product you have not received.
- What product you have mistakenly received.
- A photo of the wrong product.
**Please do not return any incorrect products before speaking to our customer care team.
I have received a faulty / damaged item?
We can only sincerely apologise if you have received a faulty or damaged product from Frog Cables.
Please contact us below & we will be on hand to get this resolved for you. Information we will need:
- Order number
- Which item is damaged.
- A description of the damage to your product
- A photo of the damage.
**Please do not return any faulty items before speaking to our customer care team.
